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MG Moving Services
- Movers
- Sterling, VA
About this business
Location details
42714 Trade W Dr, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 11:00 a.m. | |
| Sun | Closed |
Inadequate size truck was dispatched requiring two trips thereby increasing the cost of the move by three hours.
Too expensive, never again:(
They wrecked their truck while moving a friend of mine. No adjuster has been to see them and many of their items are broken and damaged. To add insult to injury, they have refused to return some of her property.
Business response:
We are so sorry and feel terribly that the accident happened. It’s a miracle that no one got hurt. This is hard for all parties involved, and we will do whatever we can in our power to resolve this. The insurance company has all the required information to complete the claims settlement process. We have been in regular contact with your friend and she was able to review all her property. Once again, we apologize that this accident caused such a big disruption to your friend’s life.
I had to clean pee off of my toilet seats after they left......Absolutely TERRIBLE. Workers were 15 minutes late outside of the HOUR we were scheduled to begin. When I called to check in, the My Guys rep said “it’s only 9:03, give them time.” Mind you the arrival timeframe was 8 - 9. They took personal phone calls, took a chunk out of my wall, and used my restroom without asking four times, twice in the old house, and twice in the new. Leaving the toilet seat up both times!!!! I even shut the door to my bathroom both times a... read more
Business response:
We're sorry to hear you were disappointed with our moving service. Our customer service representative reached out by phone to address your concerns, but she has not heard back. If you wish to follow up, please contact Beverly at (703) 657-1410. Thank you.
My Guys Richmond office has shown zero concern about a jewelry theft that occurred during a move. Not one person with any sort of authority reached out and one person said that the company was not responsible in any way shape or form since the items were stolen in the house and not during the move from one place to another...what???? The website shows an exceptional level of professionalism, this was not the case. There was no concern shown by the movers of walls and carpets and one of the movers grumbled and mumbled and com... read more
I would not recommend this company to anyone. **Do not trust online reviews for MyGuys as they make you sign an agreement to take down all reviews to receive any kind of settlement from them for lost and damaged items** I rarely write reviews but feel this one is necessary to save others from the stress and frustration we experienced using MyGuys for our out of state move. We were very disappointed that the services we received from MyGuys did not align with what had been promised by Eric Jensen and Michelle. We have wa... read more
Business response:
We apologize that it took longer than usual to settle your claim. Your move occurred during our busiest season and we were experiencing unexpected delays complicated by the pandemic. We are also sorry that you weren’t happy with the resolution. The free valuation coverage that was selected is 60 cents per pound with a maximum of $50 per article. Our operations manager provided instructions to the crew to put all the household items in the sanitized truck and all of the outside furniture and storage items in the other truck. ... read more
We were cancelled on by another moving company the day before our move. We reached out to My Guys Moving and they assured us they could do it the following day and they would "knock it out of the park". Then the day of the move it was no call, no show. We were stuck moving our items ourselves that day, and the only explanation we received the day after was that it "fell through the cracks". It was a huge waste of our time and made our move as inconvenient as possible!
Business response:
Andrew, on behalf of the company, I apologize profusely for missing your move date. There is no excuse for it. As a professional moving company, this is an extremely rare occurrence. It was a perfect storm of a holiday weekend combined with a new employee who did not get your order to the Operations team. He has since been trained and the whole company has been alerted to a new policy on last-minute moves. I know that doesn't fix the situation for you. Once again, I am sincerely sorry and hope you were able to get moved by a... read more
I have seen My Guys trucks on the road and heard about them around town for years so when we finally moved in April 2020, I was thrilled to have a chance to use them. Moving day went smoothly - all the movers were efficient and in great spirits the whole day. We had absolutely no issues with them during the course of the day and tipped them accordingly when they left. Unfortunately, we found out during the unpacking process that they were not as great as they seemed. A very expensive office chair had been completely broken d... read more
Business response:
We apologize that the office chair was behind so many items, but the claim was approved for the free, standard valuation (.60 cents per pound per item) that was selected at the time of the move. We were not informed about the beds, otherwise we would have sent a repairman to fix them. We’re sorry that the valuation amount did not meet your expectation of replacement, but the offer still stands if you’d like us to take of the beds.
I cannot recommend My Guys Moving. Yes, you will read positive reviews, and yes, if no issues arise, it may be fine. However, if an issue does come up, they likely will NOT take responsibility based on our experience with the company. We were moving into a new construction home that had just been inspected. Stairs were in perfect, brand new condition. They damaged our hardwood stairs. Accidents happen, we understood, and assumed it would be handled professionally. First they tried to deny it, then said we “can’t prove they d... read more
Frequently asked questions about MG Moving Services
How is MG Moving Services rated?
MG Moving Services has a 4.8 star rating with 2,021 reviews.
When is MG Moving Services open?
MG Moving Services is open now. It will close at 5:00 p.m.