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MG Moving Services
- Movers
- Sterling, VA
About this business
Location details
42714 Trade W Dr, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 11:00 a.m. | |
| Sun | Closed |
DO NOT use this company. They mis quoted me $170 an hour approximately 6 hours with two trucks across town - then tried to charge me $3000 for a 13 miles 3 bedroom house move!! The teams they sent had no experience and stood around and talked, smoked dope,etc. Then wanted to bill me by the hour for 6 guys! it was unreal. I was moving stuff just to get it done. most of my kitchen stuff was dropped inside the basement door. I found my golf clubs outside under the carport! Nothing was where it should have been. They drove in my... read more
RecommendedThe crew was okay, however they sent a message to me that the truck was FULL. When I arrived back to my house the truck was closed and several items that I personally pointed out needed to be moved had not been moved. The crew was sitting on the curb and in the truck. They loaded most of the remaining items. Two issues occurred and I’m still dealing with the company. Two boxes disappeared off the face of the earth. Bed linens and things for my kitchen sink, that box contained the carafe for my Keurig. I’m so glad I had... read more
I scheduled the moving service with Dan! Everything is great till the moving service. On the day of the move, Louis with his team arrived and I did not like too much work attitude of Louis. His team workers are younger than him and they were better. After 3-weeks of moving done, noticed that one of the leg of dresser came out. I talked with furniture company and moving guys both. Nobody accepted anything, but furniture company explained how it could have happened. Filed a claim with my guys movers and it’s been 2 weeks, neve... read more
Business response:
Please contact claims@myguysmoving.com directly to check the status of your claim. We apologize for any delay.
We hired this company for a move. The crew broke/ damaged a container full of crystals valued at almost $2000.00 and instead of bringing it to our attention they decided to hide it in the garage behind a lounge chair. (The crew was instructed to place all boxes and containers in the empty living room.) After I unpacked all my boxes and noticed a container was missing I went searching and found it hidden. I filed a complaint and was told that after a conversation with the crew, my claim has been denied but they offered me $50... read more
Business response:
We are sorry there were damages. These items were packed by owner, and our claims policy provides up to a $50 maximum unless valuation coverage is selected. I wish there was more we could do :(
Inadequate size truck was dispatched requiring two trips thereby increasing the cost of the move by three hours.
Too expensive, never again:(
They wrecked their truck while moving a friend of mine. No adjuster has been to see them and many of their items are broken and damaged. To add insult to injury, they have refused to return some of her property.
Business response:
We are so sorry and feel terribly that the accident happened. It’s a miracle that no one got hurt. This is hard for all parties involved, and we will do whatever we can in our power to resolve this. The insurance company has all the required information to complete the claims settlement process. We have been in regular contact with your friend and she was able to review all her property. Once again, we apologize that this accident caused such a big disruption to your friend’s life.
I had to clean pee off of my toilet seats after they left......Absolutely TERRIBLE. Workers were 15 minutes late outside of the HOUR we were scheduled to begin. When I called to check in, the My Guys rep said “it’s only 9:03, give them time.” Mind you the arrival timeframe was 8 - 9. They took personal phone calls, took a chunk out of my wall, and used my restroom without asking four times, twice in the old house, and twice in the new. Leaving the toilet seat up both times!!!! I even shut the door to my bathroom both times a... read more
Business response:
We're sorry to hear you were disappointed with our moving service. Our customer service representative reached out by phone to address your concerns, but she has not heard back. If you wish to follow up, please contact Beverly at (703) 657-1410. Thank you.
My Guys Richmond office has shown zero concern about a jewelry theft that occurred during a move. Not one person with any sort of authority reached out and one person said that the company was not responsible in any way shape or form since the items were stolen in the house and not during the move from one place to another...what???? The website shows an exceptional level of professionalism, this was not the case. There was no concern shown by the movers of walls and carpets and one of the movers grumbled and mumbled and com... read more
Frequently asked questions about MG Moving Services
How is MG Moving Services rated?
MG Moving Services has a 4.9 star rating with 2,382 reviews.
When is MG Moving Services open?
MG Moving Services is closed now. It will open tomorrow at 8:00 a.m.