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MG Moving Services
- Movers
- Sterling, VA
About this business
Location details
42714 Trade W Dr, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 11:00 a.m. | |
| Sun | Closed |
I would not recommend this company to anyone. **Do not trust online reviews for MyGuys as they make you sign an agreement to take down all reviews to receive any kind of settlement from them for lost and damaged items** I rarely write reviews but feel this one is necessary to save others from the stress and frustration we experienced using MyGuys for our out of state move. We were very disappointed that the services we received from MyGuys did not align with what had been promised by Eric Jensen and Michelle. We have wa... read more
Business response:
We apologize that it took longer than usual to settle your claim. Your move occurred during our busiest season and we were experiencing unexpected delays complicated by the pandemic. We are also sorry that you weren’t happy with the resolution. The free valuation coverage that was selected is 60 cents per pound with a maximum of $50 per article. Our operations manager provided instructions to the crew to put all the household items in the sanitized truck and all of the outside furniture and storage items in the other truck. ... read more
We were cancelled on by another moving company the day before our move. We reached out to My Guys Moving and they assured us they could do it the following day and they would "knock it out of the park". Then the day of the move it was no call, no show. We were stuck moving our items ourselves that day, and the only explanation we received the day after was that it "fell through the cracks". It was a huge waste of our time and made our move as inconvenient as possible!
Business response:
Andrew, on behalf of the company, I apologize profusely for missing your move date. There is no excuse for it. As a professional moving company, this is an extremely rare occurrence. It was a perfect storm of a holiday weekend combined with a new employee who did not get your order to the Operations team. He has since been trained and the whole company has been alerted to a new policy on last-minute moves. I know that doesn't fix the situation for you. Once again, I am sincerely sorry and hope you were able to get moved by a... read more
I have seen My Guys trucks on the road and heard about them around town for years so when we finally moved in April 2020, I was thrilled to have a chance to use them. Moving day went smoothly - all the movers were efficient and in great spirits the whole day. We had absolutely no issues with them during the course of the day and tipped them accordingly when they left. Unfortunately, we found out during the unpacking process that they were not as great as they seemed. A very expensive office chair had been completely broken d... read more
Business response:
We apologize that the office chair was behind so many items, but the claim was approved for the free, standard valuation (.60 cents per pound per item) that was selected at the time of the move. We were not informed about the beds, otherwise we would have sent a repairman to fix them. We’re sorry that the valuation amount did not meet your expectation of replacement, but the offer still stands if you’d like us to take of the beds.
I cannot recommend My Guys Moving. Yes, you will read positive reviews, and yes, if no issues arise, it may be fine. However, if an issue does come up, they likely will NOT take responsibility based on our experience with the company. We were moving into a new construction home that had just been inspected. Stairs were in perfect, brand new condition. They damaged our hardwood stairs. Accidents happen, we understood, and assumed it would be handled professionally. First they tried to deny it, then said we “can’t prove they d... read more
So disappointed with my move. More items damaged than I could imagine. Crew denied it to my face! Seven months later These people won’t even settle with us for the excessive damages! Run away and choose another mover!!!!
We had a local move this week and are extremely disappointed with this company. Truck came 2.5 hours late- already started the day off for us as a huge inconvenience because we have small children. Then, movers put a hole in the home we were moving out of. I had to pay someone to fix that. My relatively new high end coffee table is damaged beyond repair as well! To top off the evening- once the movers left we went into our master closet and saw our clothes were not there- the movers did not move my entire master closet from ... read more
Learned that the movers were criminals, items in my move were stolen. Several people I know that have used them ... their items were stolen as well. Do not use this company. You will regret it!
In fact, this Company is worse than poor rating. They hired criminals with open warrants to pack and move me. They stole: my new flat screen Sony TV, Sony Sound Bar, Designer sunglasses, Stained glass mirror, and more. The furniture arrived damaged, one night table had no legs, and the dresser had one leg missing, chipped and broken valuables. My shipment came in with 22 boxes missing. The packers packed up 2 rooms I told them SPECIFICALLY NOT to go into, and I had to pay an extra #2,000.00 + for them packing and shipp... read more
Thanks for ruining almost half of the furniture we asked you to move and then claiming you don't believe your moving straps could have caused damage. My husband and I were moving into our first home together and bought all new furniture and three large pieces were either scratches or cracked beyond repair. Make sure you take an hour to unpack and go through your stuff before you sign the paper saying everything is OK because they won't go back and help you. Shame..They came very highly recommended and we had nothing but terr... read more
Frequently asked questions about MG Moving Services
How is MG Moving Services rated?
MG Moving Services has a 4.9 star rating with 2,382 reviews.
When is MG Moving Services open?
MG Moving Services is closed now. It will open tomorrow at 8:00 a.m.